Frequently Asked Questions
How does the monthly retainer work?
You book a set number of hours each month which can be used across any creative tasks. Requests are worked through on a rolling basis and scheduled throughout the month.
What can I use my hours for?
Hours can be used across photography, design, editing, content creation, digital design, website admin and updates, re-brand, monthly rolling tasks and related admin or prep time. If you’re unsure whether something fits, just ask.
Do unused hours roll over?
Up to 3 unused hours can roll over for one month. Hours reset monthly to keep projects moving.
How quickly will my work be delivered?
Typical turnaround is around 7 working days depending on the task and current workload. This will be discussed throughout. Retainer clients are prioritised.
Is there a minimum commitment?
Retainers have a minimum 3-month commitment, which helps build momentum and consistency.
How do I request work?
Requests can be sent via email and a shared task list can be set up if needed. We’ll agree priorities and timings together. Sometimes tasks can be rolling monthly and these will be schedule as needed.
What happens if I need more hours?
The extra time will just get added per hour. If this happens often, we can discuss adding extra hours or moving to a higher plan.
